With the rise of ChatGPT, we’ve heard a lot of talk around its potential in the business world. People are wondering how to use ChatGPT for business. We expect the app to have an influence across organizations as it continues to grow. Whether it’s ChatGPT specifically or another AI of ChatGPT’s caliber, companies should consider what changes might arise in the years to come. It won’t completely replace human jobs anytime soon, but it certainly has the potential to make organizations more efficient and effective.
For organizations that might be taking advantage of this technology in years to come, here are a few key considerations:
Before any new technology implementation, it’s important to know exactly how it will be used and by whom. One major area in which we see ChatGPT (or a ChatGPT-like technology) functioning is knowledge management. Employees are almost always relying on tracking down a human, a manual, or a vendor when searching for information. What if their organization’s knowledge base was more portable and accessible? A virtual assistant with the conversational ability and accuracy of ChatGPT could potentially make knowledge management significantly more efficient. It would be like talking to a person who knows the ins and outs of every legal document, land record, contract, employee handbook, etc. who can answer follow up questions, make connections for you, and spot trends. But instead of a person, AI of this caliber has infinite bandwidth.
It’s important to team with an implementation partner when implementing any new AI solution. There are many companies that have been in the AI space for a long time and know the ins and outs of a tool like ChatGPT. They are going to have the most knowledge when it comes to bringing such a powerful product into organizations. They will know how to set boundaries, prioritize security, and create buy in.
Most importantly, an implementation partner will help the tool pull information from the correct data by plugging in policies, procedures, and the entire framework from which the AI learns. Essentially, they will set the AI up to provide correct and complete information, including HR documents, instructions from vendors, legal documents, employee guidelines, troubleshooting tips, contracts, records, safety policies, and more.
Allganize is a natural language search solution company that has launched this type of solution. Check it out here.
Once ChatGPT or another similar tool is in place, it will require governance. It's not simply a tool you set and forget. Organizations will have to treat it as both technology and “employee.” It’s almost like a new business analyst that requires more attention and training up front and eventually learns the ropes. As time goes on, organizations will still have to examine it for accuracy and completeness. But instead of requiring programming to improve its behavior, it relies on feedback.
ChatGPT is a powerful tool that has the potential to save a lot of money and time. But it’s important to determine how you'll use ChatGPT for business, partner with the right people, and ensure it’s managed properly. Right now, it seems most organizations are still in the consideration stage as they learn how it works and start to evaluate where it might best serve their business. Evaluating use cases is key to ensuring this type of tool will create value, efficiency, and a worthwhile return on investment for your organization.
