A publicly-traded, global Telecommunications company executed an aggressive acquisition strategy and grew their company significantly. The company’s business model became very complex with eight lines of business and operations, supported by 32 disparate systems. As a result, the business model no longer easily supported integrating new acquisitions. The company needed to standardize policies company-wide, simplify reporting, and implement a new ERP platform to support and reestablish their growth plan.
Anticipating the project’s complexity, the company hired Trenegy to manage the ERP configuration and launch. The Trenegy team used their best practice ERP Implementation Methodology to plan the project. Trenegy engaged key business functions to conduct system blueprinting sessions. These sessions determined how the ERP could automate manual processes, simplify reports, and accommodate the company’s global scale. International teams worked together to develop consistent policies and create a company-wide reporting data model. A team of software developers used Trenegy’s blueprints to configure the new ERP platform. To assist in training, Trenegy developed and executed a customized Training & Change Management plan for the company’s eight offices. The plan provided on-site, classroom-style training, in addition to virtual sessions. Monthly newsletter updates and training videos ensured top-of-mind awareness for the upcoming global rollout.
The successful implementation of the new ERP system allowed the client to generate real-time, globally consolidated financial and operational reports. Automated business processes decreased DSO and DPO, and eliminated more than 20 disparate systems and manual processes. With the introduction of the ERP’s Fixed Asset functionality, the client began systematically tracking Fixed Assets for the first time, facilitating quicker break-fix customer service. The increased visibility into warehouse stocks and asset locations decreased unnecessary spending. Designed to accommodate SOX controls, the ERP system ensured that the company remained SOX compliant, and provided assurance of scalability as the company continued to expand via acquisition and organic market growth.