Client Challenge: A global leader in natural gas products and services faced new regulations that necessitated an overhaul of their maintenance and repair processes.
To capture and report the required data, the company needed to restructure its service order-to-cash process across the business. Because these processes were performed and managed inconsistently through the company, any new changes would be difficult to implement.
Trenegy Response: Trenegy was hired to assess and reengineer the company’s service order-to-cash process to ensure a consistent and unified approach while adhering to new industry regulations.
Through employee interviews and workshops, Trenegy discovered consistencies in the service order-to-cash-process across different business lines and locations. By capitalizing on those consistencies, we designed and quickly implemented a simple, improved process along with the reporting tools needed to support the new process.
Results: The services company immediately benefited from Trenegy’s recommendations.
Not only did they achieve regulatory compliance, the refined service order-to-cash process led to more accurate billing, which led to a reduction in DSO from 60 to 45 days.
The elimination of unnecessary maintenance activities reduced maintenance costs for company-owned equipment by 15%, and our client saw a 5% reduction in equipment downtime.